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| 001 | 0100517423737 | ||
| 003 | OSt | ||
| 005 | 20190211173754.0 | ||
| 008 | 101005s2010 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aYUE, Xie _942534 |
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| 245 | 1 | 0 |
_aThe evaluation of quality attributes of NPO products : _ba case in medical garments |
| 260 |
_aOxfordshire : _bRoutledge, _cMay/June 2010 |
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| 520 | 3 | _aThis paper conducts a comprehensive study on how to apply the Kano model series to identify the influence of different quality attributes on customer satisfaction in NPO products through investigating the medical garment provided by an NPO. Eleven quality attributes are identified for the medical garment products and the classification and prioritisation of the quality attributes are realised through incorporating the basic Kano model, the CS coefficient matrix and continuous analysis. The results of this paper contribute to both the existing literature and practical management | |
| 590 | _aVolume 21 | ||
| 590 | _aNumbers 5-6 | ||
| 700 | 1 |
_aCHI LEUNG, Hui _942535 |
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| 700 | 1 |
_aSAU, Fun Ng _942536 |
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| 773 | 0 | 8 |
_tTotal Quality Management & Business Excellence _g21, 5-6, p. 517-536 _dOxfordshire : Routledge, May/June 2010 _xISSN 14783363 _w |
| 942 | _cS | ||
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_a20101005 _b1742^b _cDaiane |
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_a20101006 _b1743^b _cCarolina |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36708 _d36708 |
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| 041 | _aeng | ||