000			02106naa a2200229uu 4500
001			0100517442537
003			OSt
005			20190211173755.0
008			101005s2010 xx ||||gr |0|| 0 eng d
100	1		_aKUO-KUANG, Chu _942537
245	1	0	_aA study of the quality of police services in exercising public power in Taiwan
260			_aOxfordshire : _bRoutledge, _cMay/June 2010
520	3		_aMeetings and parades are channels for people to express opinions in Taiwan and in other democratic countries. The quality of services of the police when handling public gatherings and maintaining peace and order are the main focus of this research. Since the police often face the challenge of dealing with large crowds of people, in terms of the quality of police services, the disparity in people's opinions of the quality of police services serves as a reference in determining people's satisfaction level towards police services. In this research, five dimensions in business management quality of services proposed by Parasuraman, Zeithaml and Berry (reliability, responsiveness, assurance, empathy and tangibles), and two special dimensions (timeliness and legitimacy) in professional police work are adopted to analyse the quality of police services. It is found that there is a significant difference between people's expectations and perceptions of the quality of police services. Based on fuzzy analysis, the quality of police services when they are carrying out their work is not satisfactory. In the future, police officers should review the service policies. Finally, four suggestions for police services are proposed in this article. It is expected that they will help enhance the quality of services rendered by police officers
590			_aVolume 21
590			_aNumbers 5-6
700	1		_aCHI-HUA, Li _942538
700	1		_aPO-HSIEN, Chiu _942539
773	0	8	_tTotal Quality Management & Business Excellence _g21, 5-6, p. 537-552 _dOxfordshire : Routledge, May/June 2010 _xISSN 14783363 _w
942			_cS
998			_a20101005 _b1744^b _cDaiane
998			_a20101006 _b1743^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36709 _d36709
041			_aeng