000			01790naa a2200229uu 4500
001			0100614274737
003			OSt
005			20190211173758.0
008			101006s2010 xx ||||gr |0|| 0 eng d
100	1		_aGUTIÉRREZ, Leopoldo J. Gutiérrez _942545
245	1	0	_aQuality management initiatives in Europe : _ban empirical analysis according to their structural elements
260			_aOxfordshire : _bRoutledge, _cMay/June 2010
520	3		_aIn recent years, managers have opted for implementing quality management (QM) in their firms. The market offers different alternatives for QM implementation, such as the EFQM model, ISO standards, the Malcolm Baldrige model or the recent Six Sigma methodology. The difficulty in implementation of each initiative varies from case to case. In this article we propose a criterion for choosing among four alternatives (quality control, EFQM, Six Sigma and ISO 9000), according to the degree of development required for the elements that structure the alternatives. To do so, using an ANOVA analysis and mean comparison t-tests, we analyse 234 organisations in Europe that have implemented the four alternatives mentioned and observe the degree of development of nine of the elements that compose them. From the research, one can conclude that quality control is the simplest initiative, followed by ISO 9000 and, finally, the EFQM model and Six Sigma methodology
590			_aVolume 21
590			_aNumbers 5-6
700	1		_aTORRES, Ignacio Tamayo _942546
700	1		_aMOLINA, Vanessa Barrales _942547
773	0	8	_tTotal Quality Management & Business Excellence _g21, 5-6, p. 577-602 _dOxfordshire : Routledge, May/June 2010 _xISSN 14783363 _w
942			_cS
998			_a20101006 _b1427^b _cDaiane
998			_a20101006 _b1744^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36716 _d36716
041			_aeng