000			01596naa a2200217uu 4500
001			0100614381537
003			OSt
005			20190211173801.0
008			101006s2010 xx ||||gr |0|| 0 eng d
100	1		_aWAN-JING, Chang April _942552
245	1	0	_aThe impact of human resource capabilities on internal customer satisfaction and organisational effectiveness
260			_aOxfordshire : _bRoutledge, _cMay/June 2010
520	3		_aThis study examined the impact of human resource (HR) capabilities on internal customer satisfaction and organisational effectiveness. It drew on data from HR managers and line managers; a total of 238 valid matches was obtained. Structural equation modelling was employed to examine the proposed model. The results showed that some HR capabilities appear to be linked to internal customer satisfaction and organisational effectiveness. The implications for practitioners were to modify and emphasise certain HR practices, and to emphasise the role of internal customers for organisational effectiveness enhancement. These findings revealed the importance of internal customers in enhancing employee morale, organisational commitment, employee productivity, turnover rate and the organisation's ability to attract talent
590			_aVolume 21
590			_aNumbers 5-6
700	1		_aTUNG, Huang Chung _942553
773	0	8	_tTotal Quality Management & Business Excellence _g21, 5-6, p. 633-648 _dOxfordshire : Routledge, May/June 2010 _xISSN 14783363 _w
942			_cS
998			_a20101006 _b1438^b _cDaiane
998			_a20101006 _b1744^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36719 _d36719
041			_aeng