000			02009naa a2200205uu 4500
001			0100614435237
003			OSt
005			20190211173803.0
008			101006s2010 xx ||||gr |0|| 0 eng d
100	1		_aGOTZAMANI, Katerina _942556
245	1	0	_aResults of an empirical investigation on the anticipated improvement areas of the ISO 9001 : _b
260			_aOxfordshire : _bRoutledge, _cMay/June 2010
520	3		_aThe latest ISO 9000:2000 family of standards was expected to advance quality management further than the previous (1994) version of the series and to form a new basis for continual improvement and business excellence. However, although the expectations of the revised standard were very high, there is not enough evidence yet to support its actual success. The aim of this study is to investigate the effects of quality management in accordance with the global ISO 9000:2000 standards. More specifically, the paper investigates whether certified organisations have really witnessed the expected benefits of the revised series of standards, as well as the overall benefits and problems encountered in the implementation of the process-oriented ISO 9001:2000 standard. The study is based on Greek SMEs which were initially certified to the previous ISO 9000:1994 standards and adapted their systems to the revised ISO 9001:2000 standard. Major conclusions indicate continuous improvement and customer orientation as the main improvement areas. Higher management involvement in quality efforts and continuous process improvement are the most obvious and valued benefits from certification, while managers did not witness any special difficulties in the standard's implementation process
590			_aVolume 21
590			_aNumbers 5-6
773	0	8	_tTotal Quality Management & Business Excellence _g21, 5-6, p. 687-704 _dOxfordshire : Routledge, May/June 2010 _xISSN 14783363 _w
942			_cS
998			_a20101006 _b1443^b _cDaiane
998			_a20101006 _b1745^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c36722 _d36722
041			_aeng