| 000 | 01048naa a2200181uu 4500 | ||
|---|---|---|---|
| 001 | 0110516022537 | ||
| 003 | OSt | ||
| 005 | 20190218141914.0 | ||
| 008 | 101105s1988 xx ||||gr |0|| 0 fre d | ||
| 100 | 1 |
_aBARBANSON, Gérard _942874 |
|
| 245 | 1 | 0 | _aLes usagers et la maladministration |
| 260 |
_aParis : _bIIAP, _cjanv./mars 1988 |
||
| 520 | 3 | _aRelations between civil servants and the general public should be improved by reorganization, improved reception services, human relations training for civil servants who interface with the public and reduced processing time for user inquires and applications; and not by manpower cuts. Users' groups are valuable buffers between the civil service and the public. However, few are aware of their existence and their resources are limtied. Official support is needed | |
| 773 | 0 | 8 |
_tRevue Française D'Administration Publique _g45, p. 17-20 _dParis : IIAP, janv./mars 1988 _xISSN 01527401 _w |
| 942 | _cS | ||
| 998 |
_a20101105 _b1602^b _cDaiane |
||
| 998 |
_a20101108 _b1533^b _cCarolina |
||
| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c37174 _d37174 |
||
| 041 | _afre | ||