000			01749naa a2200205uu 4500
001			0120915415437
003			OSt
005			20190211174022.0
008			101209s2010 xx ||||gr |0|| 0 eng d
100	1		_aHAGEN, Marcia _943260
245	1	0	_aThe wisdom of the coach : _ba review of managerial coaching in the six sigma context
260			_aOxfordshire : _bRoutledge, _cJuly/Aug. 2010
520	3		_aThis article makes the case for integrating coaching training into Six Sigma activities. It reviews the literature in the areas of process improvement, quality, leadership, and managerial coaching to show how the implementation of managerial coaching training for Six Sigma black belts would have a positive effect on the accumulation of knowledge within an organisation, thus enhancing the potential benefits of a Six Sigma process improvement effort. Current literature calls for practitioners and scholars to address Six Sigma black belts' lack of training in those soft skills that promote success and advancement within the Six Sigma project team setting. Coaching, defined as the facilitation of individual learning within an organisation, is vital to the growth of organisational learning. This paper incorporates current literature to show the inherent link between managerial coaching practice and expertise and the sustainability of Six Sigma programmes, which is essential for many companies to maintain a competitive advantage
590			_aVolume 21
590			_aNumbers 7-8
773	0	8	_tTotal Quality Management & Business Excellence _g21, 7-8, p. 791-798 _dOxfordshire : Routledge, July/Aug. 2010 _xISSN 14783363 _w
942			_cS
998			_a20101209 _b1541^b _cDaiane
998			_a20101209 _b1709^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c37682 _d37682
041			_aeng