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| 001 | 0120915552037 | ||
| 003 | OSt | ||
| 005 | 20190211174025.0 | ||
| 008 | 101209s2010 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aMARZO-NAVARRO, M. _943267 |
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| 245 | 1 | 0 |
_aThe effects of nationality of origin on satisfaction : _ban application for the public service of social housing |
| 260 |
_aOxfordshire : _bRoutledge, _cJuly/Aug. 2010 |
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| 520 | 3 | _aThe public administrations are implementing quality systems that require analysing citizen satisfaction. The demand for services is increasing from a growing segment of the population: immigrants. This work seeks to fulfill two objectives: determine the elements that have an impact on citizen satisfaction with a public service and analyse if there are differences in these elements depending on the nationality of the citizen demanding the service. The results show that citizen satisfaction is determined by the personnel and by the tangible elements. Moreover, the personnel element has a greater effect on satisfaction when the citizen is a foreigner | |
| 590 | _aVolume 21 | ||
| 590 | _aNumbers 7-8 | ||
| 700 | 1 |
_aPEDRAJA-IGLESIAS, M. _943268 |
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| 700 | 1 |
_aRIVERA-TORRES, P _943269 |
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| 773 | 0 | 8 |
_tTotal Quality Management & Business Excellence _g21, 7-8, p. 849-862 _dOxfordshire : Routledge, July/Aug. 2010 _xISSN 14783363 _w |
| 942 | _cS | ||
| 998 |
_a20101209 _b1555^b _cDaiane |
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| 998 |
_a20101209 _b1710^b _cCarolina |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c37686 _d37686 |
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| 041 | _aeng | ||