000			01440naa a2200181uu 4500
001			0121317530437
003			OSt
005			20190211174104.0
008			101213s2010 xx ||||gr |0|| 0 eng d
100	1		_aGRAND, Julian Le _94290
245	1	0	_aKnights and knaves return : _bpublic service motivation and the delivery of public services
260			_aPhiladelphia : _bRoutledge, _cMarch 2010
520	3		_aThere are several models for delivering public services such as health care or education, most of which can be summarised under the headings of trust, mistrust, voice, and choice. Each contains assumptions concerning the motivation of the professionals and others who provide the service concerned: that is, the extent to which they are “knaves,” motivated primarily by self-interest, or “knights,” motivated by altruism and the desire to provide a public service. This article highlights the assumptions concerning motivation implicit in each of the delivery models, illustrating the points made by reference to the author's experience as a senior policy adviser to British Prime Minister Tony Blair and to some evidence on the performance of public services under the different models
773	0	8	_tInternational Public Management Journal _g13, 1, p. 56-71 _dPhiladelphia : Routledge, March 2010 _xISSN 10967494 _w
942			_cS
998			_a20101213 _b1753^b _cDaiane
998			_a20110119 _b1514^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c37727 _d37727
041			_aeng