000			01450naa a2200217uu 4500
001			0121415163837
003			OSt
005			20241227111432.0
008			101214s2010 xx ||||gr |0|| 0 eng d
100	1		_923142 _aAndrews, Rhys
245	1	0	_aAssessing organizational performance : _bexploring differences between internal and external measures
260			_aPhiladelphia : _bRoutledge, _cJune 2010
520	3		_aDifferences in judgments of public service performance across stakeholder groups have often been noted, but have rarely been tested. We measure the extent of these differences between and within internal and external stakeholders. The evidence shows that internal groups usually overestimate the performance of their organizations. We then develop and test a model of inter-organizational variations in the extent of this overestimation. The statistical results show that performance overestimation is more likely in small organizations with geographically dispersed clients, and in organizations that adopt fashionable management practices that are associated with higher institutional legitimacy
700	1		_91396 _a Boyne, George A.
700	1		_aMOON, M. Jae _97389
700	1		_aWALKER, Richard M _916544
773	0	8	_tInternational Public Management Journal _g13, 2, p. 105-129 _dPhiladelphia : Routledge, June 2010 _xISSN 10967494 _w
942			_cS
998			_a20101214 _b1516^b _cDaiane
998			_a20110119 _b1512^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c37741 _d37741
041			_aeng