000			02524naa a2200229uu 4500
001			0121417212337
003			OSt
005			20190211174143.0
008			101214s2010 xx ||||gr |0|| 0 eng d
100	1		_aHOANGA, Dinh Thai _943376
245	1	0	_aTotal quality management (TQM) strategy and organisational characteristics : _bevidence from a recent WTO member
260			_aOxfordshire : _bRoutledge, _cSept./Oct. 2010
520	3		_aThis paper presents a comparative study on the relationship between implementing total quality management (TQM) and organisational characteristics (size, type of industry, type of ownership, and degree of innovation) in a newly industrialised country in South East Asia. Vietnam has become the 150th member of the World Trade Organisation (WTO) since January 2007, and this is the first empirical study to examine TQM practices in Vietnam. Analysis through Structural Equation Modelling, t-test and MANOVA of survey data from 222 manufacturing and service companies produced three major findings. First, this study supports previous research findings that TQM can be considered as set of practices. Second, industries in Vietnam have deployed certain TQM practices (customer focus and top management commitment) at much higher levels than others, namely information and analysis system, education and training, employee empowerment, and process management. Finally, MANOVA shows a clear difference in TQM practices by company size, industry type, and degree of innovation. Large companies had higher implementation levels across almost all practices except for teamwork and open organisation when compared to small- and medium-sized companies. TQM practices were statistically more significant in manufacturing companies compared to service companies, and firms having a higher degree of innovation also showed higher levels of TQM practice implementation. In particular, the low deployment of TQM practices in service industries, where TQM has been considered as order-qualifier, highlights the challenges for Vietnam's service industries that pursue TQM to successfully compete in the global marketplace
590			_aVolume 21
590			_aNumbers 9-10
700	1		_aIGELB, Barbara _943377
700	1		_aLAOSIRIHONGTHONG, Tritos _943378
773	0	8	_tTotal Quality Management & Business Excellence _g21, 9-10, p. 931-352 _dOxfordshire : Routledge, Sept./Oct. 2010 _xISSN 14783363 _w
942			_cS
998			_a20101214 _b1721^b _cDaiane
998			_a20110118 _b1705^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c37767 _d37767
041			_aeng