000			01862naa a2200217uu 4500
001			0121417315237
003			OSt
005			20190211174149.0
008			101214s2010 xx ||||gr |0|| 0 eng d
100	1		_aCHENG-LANG, Yang _943389
245	1	0	_aModelling the performance of CoP in knowledge management
260			_aOxfordshire : _bRoutledge, _cSept./Oct. 2010
520	3		_aKnowledge management has become a key tool for enterprises to successfully compete globally, and the community of practice (CoP) is the central part of the knowledge management initiative. Community of practice provides a platform for knowledge workers to share, learn and discuss the knowledge related to a particular topic, thus, the performance of the community of practice determines the success of the knowledge management. This study intends to propose a model that can numerically measure the operational efficiency of the community of practice and quantify the knowledge level of the knowledge workers. The model takes into account the tutor's willingness to share knowledge, the learner's motivation to learn knowledge, the learning by teaching effect, the learning by discussion effect, the effect of the reward system, and the ability of teaching and understanding. The illustrated example and the sensitivity analysis demonstrate that the proposed model provides better understanding of the operation of the community of practice, and makes it easier for the management to evaluate the performance of the community of practice
590			_aVolume 21
590			_aNumbers 9-10
700	1		_aSUZ-TSUNG, Wei _943390
773	0	8	_tTotal Quality Management & Business Excellence _g21, 9-10, p. 1033-1046 _dOxfordshire : Routledge, Sept./Oct. 2010 _xISSN 14783363 _w
942			_cS
998			_a20101214 _b1731^b _cDaiane
998			_a20110118 _b1707^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c37772 _d37772
041			_aeng