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020			_a9781553393023
040			_aBR-BrENAP _bPt_BR
041			_aeng
090			_a351.07 _bG7381m
100	1		_94283 _aGraham, Andrew
245	1	0	_aMaking the case : _busing case studies for teaching and knowledge management in public administration / _cpor Andrew Graham. --
260			_aKingston : _bSchool of Policy Studies ; _bQueen's University, _c2011.
300			_ax, 170 p.
490	0		_a(Queen's policy studies)
505	8	0	_tI. Using, writing, and teaching case studies in public administration _t1. Introduction: Why case studies? Why now? _t2. Case studies: definitions, uses, resources, and potential _t3. Teaching cases _t4. A user's guide: case studies from the learner's perspective _t5. Sharing experience: using case studies for organizational learning _tII. Case samplers _tCase sampler 1. Reading into history _tCase sampler 2. Case study sample: straightforward of lively? _tCase sampler 3. Ethical challenges: simple but complex _tCase sampler 4. Cases that create group discussion and analytical challenges _tCase sampler 5. Cases with complex narratives _tCase sampler 6. Sample open-ended teaching case _tCase sampler 7. Short problem-solving cases with closed alternatives _tCase sampler 8. Complex case with teaching note: the Vancouver agreement _tCase sampler 9. Complex case with teaching note: the air transport case _tCase sampler 10. An organizational learning case: the tale of two contracts _tCase sampler 11. An international lessons-learned case
650		4	_aEstudo de Caso _911993
650		4	_aAprendizagem Organizacional _912834
650		4	_aGestão do Conhecimento _913120
650		4	_aÉtica _911958
650		4	_aAmérica do Norte _913006
650		4	_aCanada _913666
909			_a202206 _bNoély
942			_cG _2ddc