000			01994naa a2200265uu 4500
001			1051215194137
003			OSt
005			20241015062702.0
008			110512s2010 xx ||||gr |0|| 0 eng d
100	1		_910632 _a Thomas, John Clayton
245	1	0	_aCustomer, partner, principal : _blocal government perspectives on state agency performance in Georgia
260			_aCary : _bOxford University Press, _coct. 2010
520	3		_aPublic agencies increasingly perform their functions in partnership with other public, nonprofit, and private sector actors, prompting growing research interest in how these collaborations function. As yet, almost no one has though it worth asking how collaborative partners perceive each other's performance, although these perceptions may themselves constitute important measures of agency effectiveness. Their determinants, in turn, could point to how agency effectiveness might be enhanced. This article examines these perception and their possible determinants for the partnerships between the state of Goergia's Department of Transportation and the state's local governments. Drawing from prior research on citizen satisfaction with local governments, the article proposes a preliminary theory of local government partner perceptions of state agency performance. The relevance of the dimensions officials in Georgia. A conclusing section offers speculations on the meaning of these findings for thinking about public service collaborations
650		4	_aAdministração Regional _912242
650		4	_aAtendimento ao Cidadão _912988
650		4	_aGestão de Parcerias _944205
650		4	_912937 _aAvaliação de Desempenho
651		4	_aEstados Unidos _912942
700	1		_98520 _a Poister, Theodore H.
700	1		_aERTAS, Nevbahar _944788
773	0	8	_tJournal of Public Administration Research and Theory _g20, 4, p. 779-799 _dCary : Oxford University Press, oct. 2010 _xISSN 10531858 _w
942			_cS
998			_a20110512 _b1519^b _cDaiane
998			_a20110610 _b1105^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c39437 _d39437
041			_aeng