| 000 | 02161naa a2200301uu 4500 | ||
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| 001 | 1060614523037 | ||
| 003 | OSt | ||
| 005 | 20190211175246.0 | ||
| 008 | 110606s2010 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aCHEN, Wei Tong _923460 |
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| 245 | 1 | 0 |
_aEvaluating satisfaction with PCM services for school construction : _ba case study of primary school projects |
| 260 |
_aOxford : _bElsevier, _capr. 2010 |
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| 520 | 3 | _aThe lack of school construction professionals in Taiwan typically leads to poor construction scheduling and quality. Professional construction management (PCM) is thus introduced to minimize defects in school construction projects. However, satisfaction with PCM services remains unknown because there is no evaluation for such services. This study presents a satisfaction evaluation model for PCM services based on client needs. Based on the five phases of a project life cycle (PLC), the proposed model was used to measure satisfaction with PCM services provided to 19 school construction projects in central Taiwan. It was found that the clients of school construction projects were seeking greater PCM assistance during the planning and construction phases than during any other PLC phase. Compared with other phases, the bid and tender phase received the least demand for PCM assistance. Furthermore, the PCM consultant failed to provide consistent service quality, especially for services during the planning and design phases. Applying PCM to school construction projects is believed to be a feasible approach for improving the quality of Taiwanese school construction | |
| 650 | 4 |
_aGestão de Projetos _913021 |
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| 650 | 4 |
_aModelo de Gestão _912032 |
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| 650 | 4 |
_aSatisfação do Cliente _912074 |
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| 650 | 4 |
_aPrestação de Serviços _914321 |
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| 650 | 4 |
_aSegundo Sestor _944896 |
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| 650 | 4 |
_aEstudo de Caso _911993 |
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| 651 | 4 |
_aTaiwan _913670 |
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| 700 | 1 |
_aLIAO, Shen Li _944897 |
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| 700 | 1 |
_aLU, Chun Sheng _944898 |
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| 700 | 1 |
_aMORTIS, Leonard _944899 |
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| 773 | 0 | 8 |
_tInternational Journal of Project Management _g28, 3, p. 296-310 _dOxford : Elsevier, apr. 2010 _xISSN 02637863 _w |
| 942 | _cS | ||
| 998 |
_a20110606 _b1452^b _cDaiane |
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| 998 |
_a20110728 _b1016^b _cKeicielle |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c39612 _d39612 |
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| 041 | _aeng | ||