000			01613naa a2200241uu 4500
001			1080312121337
003			OSt
005			20190211175401.0
008			110803s2011 xx ||||gr |0|| 0 eng d
100	1		_aTARÍ, Juan José _940328
245	1	0	_aPreparing Jordanian university services to implement a quality self-assessment methodology
260			_bSage, _cmar. 2011
520	3		_aThe purpose of this article is to analyse the European Foundation for Quality Management (EFQM) self-assessment model in higher education institutions (HEIs) in Spain and in Jordan, and show what Jordanian HEIs have learnt from the Spanish experience. The article uses a case study methodology on eight administrative services provided by a public university in Spain and seven services provided by one public and one private university in Jordan. The findings show the steps that an administrative service may follow in order to apply the questionnaire approach to self-assessment in a successful manner. It provides lessons for decision-makers and managers from other public services in HEIs in Jordan, and other developing countries, who wish to perform an exercise in self-assessment using a questionnaire approach.
650		4	_aQualidade Total _913039
650		4	_aServiço Público _912780
650		4	_aAutodesenvolvimento _912079
650		4	_aModelo de Gestão _912032
700	1		_aMADELEINE, Carolina _945140
773	0	8	_tInternational Review of Administrative Sciences _g77, 1, p. 138-158 _dSage, mar. 2011 _xISSN 00208523 _w
942			_cS
998			_a20110803 _b1212^b _cFernanda
998			_a20111005 _b1645^b _cKeicielle
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c39940 _d39940
041			_aeng