000			02033naa a2200289uu 4500
001			1080316465841
003			OSt
005			20190211175409.0
008			110803s2010 xx ||||gr |0|| 0 eng d
100	1		_aALI, Noor Azman _945159
245	1	0	_aTesting the criticality of HR-TQM factors in the Malaysian higher education context
260			_aOxfordshire : _bRoutledge, _cnov./dec. 2010
520	3		_aThe aim of this paper is to provide evidence on the degree of criticality and reliability tests for human resource (HR) related critical success factors (CSFs) in TQM implementation. This involves identifying and defining the HR-related CSFs from an exhaustive source of literature reviews on quality initiatives. In higher education (HE) contexts, the CSFs in TQM programmes emphasise more management commitment, HR management and quality working attitudes for customer satisfaction. Therefore, the ‘soft’ or HR aspects in the literature review stand as the fundamental issue of concern for organizational management in quality planning and creating a quality working climate to ensure successful expected performance. Using Statistical Package for Social Sciences (SPSS), the HR-related CSFs that have high mean scores and reliability coefficients, are teamwork spirit, competent staff, customer-focus orientation and visionary leadership. Other factors have reasonably high scores and are recommended to be included in similar research in contexts other than simply the HE context.
590			_aVolume 21
590			_aNúmero 11-12
650		4	_aQualidade Total _913039
650		4	_aGestão de Pessoas _912017
650		4	_aIndicador de Desempenho _914201
650		4	_aEnsino Superior _912905
651		4	_aMalásia _914108
700	1		_aMAHAT, Fauziah _945160
700	1		_aZAIRI, Mohamed _935609
773	0	8	_tTotal Quality Management & Business Excellence _g21, 11-12, p. 1177-1188 _dOxfordshire : Routledge, nov./dec. 2010 _xISSN 14783363 _w
942			_cS
998			_a20110803 _b1646^b _cGeisneer
998			_a20110815 _b1501^b _cGeisneer
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c39953 _d39953
041			_aeng