| 000 | 02141naa a2200289uu 4500 | ||
|---|---|---|---|
| 001 | 1081117294641 | ||
| 003 | OSt | ||
| 005 | 20190211175436.0 | ||
| 008 | 110811s2010 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aSAMPAIO, Paulo _940407 |
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| 245 | 1 | 0 | _aA classification model for prediction of certification motivations from the contents of ISO 9001 audit reports |
| 260 |
_aOxfordshire : _bRoutledge, _cNov./Dec.2010 |
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| 520 | 3 | _aISO 9001 certification motivations can be classified into two main categories: (1) internal motivations; and (2) external motivations. Internal motivations are related with genuine organisational improvement goals (productivity, internal communication, process performance), while external motivations are mainly related to promotional and marketing issues (customer and market pressures, market share). Some companies that become certified mostly upon the basis of external motivations define their main goal as obtaining registration, and thus typically adopt a limited view over the scope of quality management systems implementation and certification. | |
| 520 | 3 | _aBased upon a detailed review of 100 ISO 9001 audit reports, we performed a detailed statistical comparison between both types of motivations driving companies in their certification efforts, explored their differences and similarities and derived a statistically based classification model that was able to predict, for a particular organisation, what kind of predominant motivation lead to its certification, from information that can be retrieved from the contents of the corresponding ISO 9001 audit reports. | |
| 590 | _aVolume 21 | ||
| 590 | _aNúmero 11-12 | ||
| 650 | 4 |
_aQualidade Total _913039 |
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| 650 | 4 |
_aGestão da Qualidade _914078 |
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| 650 | 4 |
_aEstatística _911991 |
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| 650 | 4 |
_aNorma Técnica _913048 |
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| 700 | 1 |
_aSARAIVA, Pedro _940408 |
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| 700 | 1 |
_aRODRIGUES, António Guimarães _945228 |
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| 773 | 0 | 8 |
_tTotal Quality Management & Business Excellence _g21, 11-12, p. 1279-1298 _dOxfordshire : Routledge, Nov./Dec.2010 _xISSN 14783363 _w |
| 942 | _cS | ||
| 998 |
_a20110811 _b1729^b _cGeisneer |
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| 998 |
_a20110831 _b1633^b _cKeicielle |
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| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c40071 _d40071 |
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| 041 | _aeng | ||