000			01345naa a2200205uu 4500
001			1102013515241
003			OSt
005			20210817121759.0
008			111020s1998 xx ||||gr |0|| 0 eng d
100	1		_aPACKWOOD, Tim _945650
245	1	0	_aGood medicine? A case study of business process re-engineering in a hospital
260			_aUK : _bPolicy Press, _coct. 1998
520	3		_aBusiness pocess re-engineering (BPR) is one of the latest approaches to improving organisational performance. It evolved in the US private sector, and has been introduced to Britain and the British public sector, offering radical improvement from radical redesign. This article considers the nature of BPR (and there is more than one variety) and the suitability of its application to the public sector in general and to hospitals in particular. The authors then evaluate the experience and impact of BPR in a London hospital trust. The article concludes by highlighting factors that help to explain the particular example of BPR and draws out some implications for its wider use in the public sector
651		4	_aChina _913345
700	1		_913678 _aPollitt, Christopher
700	1		_aROBERT, Simon _945651
773	0	8	_tPolicy & Politics _g26, 5, p. 401-415 _dUK : Policy Press, oct. 1998 _xISSN 03055736 _w
942			_cS
998			_a20111020 _b1351^b _cGeisneer
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c40649 _d40649
041			_aeng