000			01516naa a2200181uu 4500
001			1102719134741
003			OSt
005			20190211180017.0
008			111027s2004 xx ||||gr |0|| 0 eng d
100	1		_aHARRISON, Stephen _939508
245	1	0	_aTrust and moral motivation : _bredundant resources in health and social care?
260			_aUK : _bPolicy Press, _cjuly. 2004
520	3		_aThe government's modernisation programme for health and social care has introduced institutional arrangements that are characteristic of 'late modernity'. These support heightened surveillance of organisational performance and professional practice, increased bureaucratisation of operational arrangements, instrumental decision making about service provision and a drive to centralise consumer empowerment. Such developments are designed to (re)establish political and public confidence in professional interventions and services that are predictable, reliable and safe. A focus on confidence, however, necessarily neglects the significance of trust for service users and providers. This article argues that privileging confidence over trust fails to acknowledge the role of uncertainty, morality and discretion in the provision of care and has important consequences for service users, managers and frontline practitioners
700	1		_aSMITH, Carole _945801
773	0	8	_tPolicy & Politics _g32, 3, p. 371-386 _dUK : Policy Press, july. 2004 _xISSN 03055736 _w
942			_cS
998			_a20111027 _b1913^b _cGeisneer
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c40820 _d40820
041			_aeng