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008			120127s2009 xx ||||g| |0|| 0 eng d
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040			_aBR-BrENAP _bPt_BR
041			_aeng
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999			_bPHL2MARC21 1.1
100			_a Alford, John _9197
245	1	0	_aEngaging public sector clients : _bfrom service-delivery to co-production
260			_aLondon : _bPalgrave Macmillan, _c2009
300			_a261 p.
505	8	0	_t* Introduction: client co-production of public services _t1 - The co-production concept _t2 - Clients in the public sector _t3 - Legal compliance, regulation, and co-production _t4 - Theoretical constructs and methodology _t5 - Postal service customers as co-producers _t6 - Long-term unemployed people as co-producers _t7 - Taxpayers as co-producers _t8 - Client co-production: an exchange perspective _t9 - Managing for client co-production _t10 - Implications
650		4	_aEstudo de Caso _911993
650		4	_912235 _aSetor Público
909			_a202307 _bKelly
942			_cG _2ddc