000			01801naa a2200301uu 4500
001			2040414584341
003			OSt
005			20240710062657.0
008			120404s2010 xx ||||gr |0|| 0 eng d
100	1		_aNILSSON, Kent _943520
245	1	0	_aExpectations from administrative reforms : _ban attempt to implement the balanced scorecard in a public sector organization
260			_aPhiladelphia : _bRoutledge, _cdec. 2010
520	3		_aThe aim of this case study is to explore what actors in a Swedish municipality expect from a new administrative reform (i.e., an attempt to implement the Balanced Scorecard). The findings show that the expectations on changes are highest among the politicians, moderate among the administrators, and lowest among the operative employees. The differences can be explained by the way the reform is anticipated to favor or disfavor the actors, who in turn are influenced by the actors' past experiences. Most of the expressed expectations concern expectations of the outcome of the administrative reform, but some concern expectations on the reform itself
590			_aVolume 33
590			_aNumber 14
650		4	_911957 _a Reforma Administrativa
650		4	_aIndicador Balanceado de Desempenho _912050
650		4	_aAvaliação de Desempenho _912937
650		4	_aContabilidade Pública _913391
650		4	_aAccountability _913130
773	0	8	_tInternational Journal of Public Administration - IJPA _g33, 14, p. 822-831 _dPhiladelphia : Routledge, dec. 2010 _xISSN 01900692 _w
856	4	2	_uObra disponível em meio impresso e eletrônico _yAcesso
856	4	2	_uhttp://www.tandfonline.com/doi/pdf/10.1080/01900692.2010.528252 _yAcesso
942			_cS
998			_a20120404 _b1458^b _cGeisneer
998			_a20130509 _b1120^b _ckarina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c41974 _d41974
041			_aeng