000			01500naa a2200193uu 4500
001			2041115593241
003			OSt
005			20190211180451.0
008			120411s2009 xx ||||gr |0|| 0 eng d
100	1		_aPETTER, Stacie _935922
245	1	0	_aDeveloping soft skills to manage user expectations in IT projects : _bKnowledge reuse among IT project managers
260			_aDrexel Hill : _bProject Management Institute, _cdec. 2009
520	3		_aThis research explores information technology (IT) project managers' reuse of knowledge associated with soft skills when managing user expectations. Through interviews with IT project managers, several themes emerged: novelty of problems, conditions within the organization, types of available knowledge, and methods for reusing knowledge. Within this study, we discovered the need for additional research on how social norms and organizational conditions encourage or inhibit knowledge reuse. Furthermore, we identified a difference in the usefulness of knowledge captured in formal repositories according to levels of project management experience. The findings confirm, extend, and illuminate the current research associated with knowledge reuse in IT project management
700	1		_aRANDOLPH, Adriane B _946702
773	0	8	_tProject Management Journal _g40, 4, p. 44-59 _dDrexel Hill : Project Management Institute, dec. 2009 _xISSN 87569728 _w
942			_cS
998			_a20120411 _b1559^b _cGeisneer
998			_a20120611 _b1546^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c42048 _d42048
041			_aeng