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| 001 | 3011513321827 | ||
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| 005 | 20190211180816.0 | ||
| 008 | 130115s2012 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aGROSSO, Ashley L. _947738 |
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| 245 | 1 | 0 | _aPublic management reform and citizen perceptions of the UK health system |
| 260 |
_aLos Angeles : _bIIAS, _cSept. 2012 |
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| 520 | 3 | _aThe United Kingdom (UK) instituted a performance framework for the National Health Service (NHS) in the late 1990s that, inspired by the New Public Management (NPM), employed performance measurement and management in an effort to improve the quality of health services to citizens, in addition to realizing efficiency goals. Using data from the 1996 and 2002 Eurobarometer and a difference in differences analytical approach, we evaluate the impacts of these performance reforms by comparing the UK to other European Union countries in terms of overall citizen satisfaction with the health care system and perceptions of how well the health care system performs. In general, our results suggest that citizen satisfaction and performance perceptions in the UK were more favorable after the reforms than what would have occurred, absent the implementation of the reforms. The estimated improvement in satisfaction and perceived performance is both statistically and substantively significant, and thus provides evidence that the UKs NPM-inspired performance framework did accomplish at least some of its goals | |
| 650 | 4 |
_aIndicador de Desempenho _914201 |
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| 650 | 4 |
_aSistema de Saúde _920815 |
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| 650 | 4 |
_aReino Unido _913171 |
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| 651 | 4 |
_aReino Unido _913171 |
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| 700 | 1 |
_aVAN RYZIN, Gregg G _947739 |
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| 773 | 0 | 8 |
_tInternational Review of Administrative Sciences _g78, 3, p. 494-513 _dLos Angeles : IIAS, Sept. 2012 _xISSN 00208523 _w |
| 942 | _cS | ||
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_a20130115 _b1332^b _cJuliana |
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_a20160111 _b1919^b _cAmanda |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c43697 _d43697 |
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| 041 | _aeng | ||