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| 005 | 20240723062555.0 | ||
| 008 | 140616s2014 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aTABI, Marie Tsanga _949471 |
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| 245 | 1 | 0 |
_aNew public service performance management tools and public water governance : _bthe main lessons drawn from action research conducted in an urban environment |
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_aLos Angeles : _bSAGE, _cMar. 2014 |
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| 520 | 3 | _aAt a time when, in France, the central government is placing new hope in the principle of governance of its utilities by means of performance indicators, this article argues that governance through performance measurement and management tools alone, however sophisticated, is not enough to meet the current challenges facing public water governance. However, the debate triggered on the objectives of the performance measurement tools raises substantive issues relating to public water governance. These substantive issues touch as much on the (strategic and organizational) components of the model of governance as on its control system. This is demonstrated by the action research experiment conducted in conjunction with the water utility of Nantes Métropole (Urban Community of Nantes), where the introduction of a new performance measurement tool leads the actors within the system to focus on the question of the values that the public water governance model must carry. These values, which relate to the very public and multidimensional component of water, appear in the local governance system under construction as a cornerstone of the model of governance | |
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_aAvaliação de Desempenho _912937 |
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_912927 _aDesempenho Organizacional |
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| 650 | 4 |
_aGestão de Desempenho _915042 |
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| 650 | 4 |
_aValor _912733 |
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| 651 | 4 |
_aFrança _913169 |
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| 700 | 1 |
_aVERDON, Dominique _949472 |
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| 773 | 0 | 8 |
_tInternational Review of Administrative Sciences _g80, 1, p. 213-235 _dLos Angeles : SAGE, Mar. 2014 _xISSN 00208523 _w |
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_uO exemplar encontra-se em processamento técnico. _yAcesso |
| 856 | 4 | 2 |
_uhttp://ras.sagepub.com/content/80/1/213.full.pdf+html _yAcesso |
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_a20140616 _b1605^b _cPedro |
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_a20160115 _b1109^b _cAmanda |
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_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c45948 _d45948 |
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| 041 | _aeng | ||