000			01959naa a2200241uu 4500
001			5061116053047
003			OSt
005			20190211181439.0
008			150611s2014 bl ||||gr |0|| 0 eng d
100	1		_aÁLVAREZ GARCÍA, José _952255
242	1	0	_aRelação de dependência entre os fatores críticos de qualidade e impacto social
245	1	0	_aDependence relationship between the critical quality factors and social impact
260			_aSão Paulo : _bFGV, _cnov./dez. 2014
520	3		_aThis paper shows the results of the empirical study conducted in 186 tourist accommodation businesses in Spain certified under the “Q for Tourist Quality”, own System Quality Management. It was raised with the purpose of analyzing the structure of the relationship between critical quality factors and results-social impact, how they operate and the level of their influence on obtaining these results within the company. Starting from a deep theoretical revision we propose a theoretical model together with the hypotheses to be tested, and we proceed to validation using the technique of Structural Equation Models. The results obtained show that companies wishing to improve their social impact should take into account that leadership is the most important factor to achieve it. Leadership indirectly affects the social impact through its influence on alliances and resources, quality policy/planning, personnel management and learning
590			_aISSN Online: 2178938X
700	1		_aRÍO RAMA, María de la Cruz del _952256
700	1		_aVILA ALONSO, Mercedes _952257
700	1		_aFRAIZ BREA, José Antonio _952258
773	0	8	_tRevista de Administração de Empresas - RAE _g54, 6, p. 692-705 _dSão Paulo : FGV, nov./dez. 2014 _xISSN 00347590 _w
856	4	2	_uhttp://rae.fgv.br/sites/rae.fgv.br/files/dependence_relationship_between_the_critical_quality_factors_and_social_impact.pdf _yAcesso
942			_cS
998			_a20150611 _b1605^b _cAna
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c48536 _d48536
041			_aeng