000			01753naa a2200205uu 4500
001			6071317323147
003			OSt
005			20190211181630.0
008			160713s2016 xx ||||gr |0|| 0 eng d
100	1		_aTUURNAS, Sanna _954507
245	1	0	_aThe impact of co-production on frontline accountability : _bthe case of the conciliation service
260			_aLos Angeles : _bSage, _cMar. 2016
520	3		_aMixing of roles between professionals, volunteers and service users creates a new, complex environment in which to produce and deliver public services. In this kind of environment, the issues of accountability become ever more important. This article presents a qualitative case study of co-production between volunteers and professionals in the legally regulated restorative justice services in Finland. Theoretically, we draw together the concept of citizen co-production with the literature on street-level bureaucracy and accountability. As a result of the study, we can say that co-production between volunteers and professionals increases accountability ties. In particular, the meaning of process-centred accountability is salient in horizontal accountability relations. Thus, co-production as a governance arrangement changes the working culture of public service professionals. In the new partnerships, although not entirely horizontal, we can recognize a seed for cultural change for professionalized public service organizations
700	1		_aSTENVALL, Jari _940068
700	1		_aRANNISTO, Pasi-Heikki _954508
773	0	8	_tInternational Review of Administrative Sciences _g82, 1, p. 131-149 _dLos Angeles : Sage, Mar. 2016 _xISSN 00208523 _w
942			_cS
998			_a20160713 _b1732^b _cAna
998			_a20170811 _b1107^b _cLarissa
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c50877 _d50877
041			_aeng