000			01887naa a2200217uu 4500
001			6071317350947
003			OSt
005			20190211181631.0
008			160713s2016 xx ||||gr |0|| 0 eng d
100	1		_aD. VENNIK, Femke _954509
245	1	0	_aCo-production in healthcare : _brhetoric and practice
260			_aLos Angeles : _bSage, _cMar. 2016
520	3		_aCo-production in healthcare is receiving increasing attention; however, insight into the process of co-production is scarce. This article explores why hospitals involve patients and staff in co-production activities and hospitals’ experiences with co-production in practice. A qualitative study with semi-structured interviews (N = 27), observations (70 hours) and document analysis was conducted in five Dutch hospitals, which involved patients and staff in order to improve services. The results show that hospitals have different motives to involve patients and staff and have adapted existing methods to involve patients. Interestingly, areas of improvement proposed by patients were often already known. However, the process of co-production did contribute to quality improvement in other ways. The process of co-production stimulated hospitals’ thinking about how to realize quality improvements. Quality improvements were facilitated by this process as seeing patients and hearing their experiences created a sense of urgency among staff to act on the improvement issues raised. Moreover, the experiences served to legitimatize improvements to higher management bodies
700	1		_aVAN DE BOVENKAMP, Hester M. _954510
700	1		_aPUTTERS, Kim _917149
700	1		_aJ. GRIT, Kor _954511
773	0	8	_tInternational Review of Administrative Sciences _g82, 1, p. 150-168 _dLos Angeles : Sage, Mar. 2016 _xISSN 00208523 _w
942			_cS
998			_a20160713 _b1735^b _cAna
998			_a20170811 _b1107^b _cLarissa
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c50878 _d50878
041			_aeng