| 000 | 01337naa a2200205uu 4500 | ||
|---|---|---|---|
| 001 | 6071317412047 | ||
| 003 | OSt | ||
| 005 | 20190211181634.0 | ||
| 008 | 160713s2016 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aGUENOUM, Marcel _954515 |
|
| 245 | 1 | 0 | _aConstruction and validation of a hybrid model to measure perceived public service quality (PSQ) |
| 260 |
_aLos Angeles : _bSage, _cMar. 2016 |
||
| 520 | 3 | _aToday, public organizations make extensive use of marketing methods and concepts to design, implement and assess the services they deliver to their beneficiaries. The quality of the services offered is at the heart of their concerns. Public sector marketing requires tools that are adapted to the specific characteristics of the context. The main contribution of this research is to propose the construction of a hybrid model to measure perceived public service quality (PSQ), mixing public and private dimensions. It is based on a quantitative study conducted on a sample of 760 inhabitants of the French town of Besançon | |
| 700 | 1 |
_aGOUDARZI, Kiane _954516 |
|
| 700 | 1 |
_aCHANDON, Jean-Louis _954517 |
|
| 773 | 0 | 8 |
_tInternational Review of Administrative Sciences _g82, 1, p. 208-230 _dLos Angeles : Sage, Mar. 2016 _xISSN 00208523 _w |
| 942 | _cS | ||
| 998 |
_a20160713 _b1741^b _cAna |
||
| 998 |
_a20170811 _b1107^b _cLarissa |
||
| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c50881 _d50881 |
||
| 041 | _aeng | ||