000			00758nam a22002175a 4500
999			_c52141 _d52141
001			17504565
003			BR-BrENAP
005			20190211181946.0
008			121022s2013 nyu 000 0 eng
020			_a9781933820330
040			_aDLC _cDLC _bPt_BR
100	1		_aPolaine, Andrew.
245	1	0	_aService design : _bfrom insight to implementation / _cAndrew Polaine, Lavrans Lovlie, Ben Reason.
260			_aBrooklyn, NY : _bRosenfeld Media, _c2013.
300			_aXIV, 202 p.
504			_aInclui índice
505			_tCHAPTER 1 - Insurance Is a Service, Not a Product _tCHAPTER 2 - The Nature of Service Design _tCHAPTER 3 - Understanding People and Relationships _tCHAPTER 4 - Turning Research into Insight and Action _tCHAPTER 5 - Describing the Service Ecology _tCHAPTER 6 - Developing the Service Proposition _tCHAPTER 7 - Prototyping Service Experiences _tCHAPTER 8 - Measuring Services _tCHAPTER 9 - The Challenges Facing Service Design
700			_956189 _aLavrans, Lovlie
700			_956190 _aReason, Ben
856			_yhttps://is.muni.cz/el/1421/podzim2015/VIKMA14/59478572/Service_Design_O_From_Insight_to_Implementation_O_1_-_4_kapitola.pdf _zDisponível quatro capítulos
906			_a0 _bibc _corignew _d2 _eepcn _f20 _gy-gencatlg
909			_a2018/06 _bVinícius
942			_cG
041			_aeng