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_916581 _aBerman, Evan M. |
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245 | 1 |
_aPerformance and productivity in public and nonprofit organizations / _cpor Evan M. Berman. -- |
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250 | _a2. ed. | ||
260 |
_aEstados Unidos da América : _bME.Sharpe, _c2006. |
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300 | _axii, 226 p. | ||
504 | _aInclui bibliografia e índice. | ||
505 |
_t1. What Is Performance? An Overview _tDefining Performance _tPerformance in the Public and Private Sectors _tIs Performance a Fad? _tA Strategic Perspective _tPerformance Improvement in Historical Context _t2. Major Performance Challenges _tStakeholders _tOrganization _tProjects _tPeople _tProblem Definition as Activity _t3. Achieving Success _tConditions for Success _tChange in Small Units _tLarge-Scale Change _tDealing with Resistance _t4. Strategic Planning: What's the Mission? _tStrategic Planning for Organizations _tCommunity-Based Strategic Planning _tOther Approaches to Strategic Change _t5. The Quality Paradigm _tA New Paradigm _tCustomer Orientation _tProcess Reengineering _t6. Information Technology _tIT Applications _tStrategic IT Issues _tOrganizing the IT Function _tProductivity in IT Projects _t7. Productivity Through People _tMotivation _tPsychological Contracts _tTeamwork, Feedback, and Other Strategies _t8. The Accountability Strategy: Performance Measurement _tMeasures of Performance _tImplementation and Further Issues _t9. Rethinking the Organization _tPartnerships _tSpecial Districts and Authorities _tPrivatization _tRealignment _t10. Oldies but Goodies _tDecreasing Costs, Raising Revenues _tIncreasing Efficiency _tProject Management _tEpilogue _tReferences _tIndex _tAbout the Author |
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650 |
_912009 _a Produtividade |
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650 | 0 |
_963446 _aProdutividade governamental _z(subd. geog.) |
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650 | 0 |
_965626 _aAssociações sem fins lucrativos _xgestão _z(subd. geog.) |
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650 | 0 |
_915593 _aGestão Organizacional |
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909 |
_a202206 _bNoély |
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942 | _cG |