000 nam a22 7a 4500
999 _c523843
_d523956
003 BR-BrENAP
005 20220615141606.0
008 220608b xxu||||| |||| 00| 0 por d
020 _a0765616076 (cloth)
020 _a0757616084 (pbk)
040 _aBR-BrENAP
_bPt_BR
041 _aeng
090 _a352.375
_bB5161p
100 1 _916581
_aBerman, Evan M.
245 1 _aPerformance and productivity in public and nonprofit organizations /
_cpor Evan M. Berman. --
250 _a2. ed.
260 _aEstados Unidos da América :
_bME.Sharpe,
_c2006.
300 _axii, 226 p.
504 _aInclui bibliografia e índice.
505 _t1. What Is Performance? An Overview
_tDefining Performance
_tPerformance in the Public and Private Sectors
_tIs Performance a Fad?
_tA Strategic Perspective
_tPerformance Improvement in Historical Context
_t2. Major Performance Challenges
_tStakeholders
_tOrganization
_tProjects
_tPeople
_tProblem Definition as Activity
_t3. Achieving Success
_tConditions for Success
_tChange in Small Units
_tLarge-Scale Change
_tDealing with Resistance
_t4. Strategic Planning: What's the Mission?
_tStrategic Planning for Organizations
_tCommunity-Based Strategic Planning
_tOther Approaches to Strategic Change
_t5. The Quality Paradigm
_tA New Paradigm
_tCustomer Orientation
_tProcess Reengineering
_t6. Information Technology
_tIT Applications
_tStrategic IT Issues
_tOrganizing the IT Function
_tProductivity in IT Projects
_t7. Productivity Through People
_tMotivation
_tPsychological Contracts
_tTeamwork, Feedback, and Other Strategies
_t8. The Accountability Strategy: Performance Measurement
_tMeasures of Performance
_tImplementation and Further Issues
_t9. Rethinking the Organization
_tPartnerships
_tSpecial Districts and Authorities
_tPrivatization
_tRealignment
_t10. Oldies but Goodies
_tDecreasing Costs, Raising Revenues
_tIncreasing Efficiency
_tProject Management
_tEpilogue
_tReferences
_tIndex
_tAbout the Author
650 _912009
_a Produtividade
650 0 _963446
_aProdutividade governamental
_z(subd. geog.)
650 0 _965626
_aAssociações sem fins lucrativos
_xgestão
_z(subd. geog.)
650 0 _915593
_aGestão Organizacional
909 _a202206
_bNoély
942 _cG