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| 245 | 0 | 0 |
_aHandbook on business process management 1 : _bintroduction, methods, and information systems / _cedição por Clyde W. Holsapple. -- |
| 260 |
_aHeidelberg : _bSpringer, _c2013 |
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| 300 |
_a612 p. : _bil. |
||
| 490 | 0 | _a(International Handbooks on Information Systems) | |
| 505 |
_tVOLUME 1: KNOWLEDGE MATTERS _tPART I: FOUNDATIONS OF KNOWLEDGE MANAGEMENT _tCHAPTER 1 - The Rise of the Knowledge Organization. -- Dave Bennet and Alex Bennet _tCHAPTER 2 - Knowledge Managers: Who Are They and What Do They Do?. -- James D. McKeen and D. Sandy Staples _tCHAPTER 3 - On Knowledge Work. -- Ulrike Schultze _tCHAPTER 4 - Knowledge Fields: Some Post-9/11 Thoughts about the Knowledge-Based Theory of the Firm. -- J.-C. Spender _tCHAPTER 5 - The Knowledge Economy. -- Paul M. Romer interviewed by Joel Kurtzme _tCHAPTER 6 - A Knowledge Management Ontology. -- Clyde W. Holsapple and K. D. Joshi _tPART II. KNOWLEDGE: A KEY ORGANIZATIONAL RESOURCE _tCHAPTER 7 - Knowledge and Competence as Strategic Assets. -- David J. Teece _tCHAPTER 8 - The Intelectual Capital of Nations. -- Leif Edvinsson _tCHAPTER 9 - Knowledge and Its Attributes. -- Clyde W. Holsapple _tCHAPTER 10 - Making Knowledge Visible through Knowledge Maps: Concepts, Elements, Cases. -- Martin J. Eppler _tCHAPTER 11 - Organizational Memory. -- Murray Jennex and Lorne Olfman _tCHAPTER 12 - Organizational Culture as a Knowledge Resource. -- Timothy Kayworth and Dorothy Leidner _tCHAPTER 13 - Does Accounting Account for Knowledge?. -- Dan N. Stone and Sony Warsono _tCHAPTER 14 - Knowledge Management in Action?. -- Jacky Swan _tPART III. KNOWLEDGE PROCESSORS AND PROCESSING _tCHAPTER 15 - Agents, Artifacts, and Transformations: The Foundations of Knowledge Flows. -- Brian (Bo) Newman _tCHAPTER 16 - Organizational Knowledge Acquisition. -- Brian R. Gaines _tCHAPTER 17 - Problem Solving: A Knowledge Management Process. -- Thomas Whalen and Subhashish Samaddar _tCHAPTER 18 - Knowledge Creation. -- Suzie Allard _tCHAPTER 19 - Sensemaking Processes in Knowledge Management. -- Richard J. Boland Jr. and Youngjin Yoo _tCHAPTER 20 - Creating and Facilitating Communities of Practice. -- Heather A. Smith and James D. McKeen _tCHAPTER 21 - Knowledge Sharing Proficiencies: The Key to Knowledge Management. -- Jay Liebowitz and Yan Chen _tCHAPTER 22 - Business Process as Nexus of Knowledge. -- Omar A. El Sawy and Robert A. Josefek, Jr. _tCHAPTER 23 - The Partnership between Organizational Learning and Knowledge Management. -- Alex Bennet and Dave Bennet _tPART IV. INFLUENCES ON KNOWLEDGE PROCESSING _tCHAPTER 24 - Valuing Knowledge Management Behaviors: Linking KM Behaviors to Strategic Performance Measures. -- Susan Conway _tCHAPTER 25 - A Framework for Security, Control and Assurance of Knowledge Management Systems. -- Rodger Jamieson and Meliha Handzic _tCHAPTER 26 - Alternative Strategies for Leveraging the Knowledge Asset: A Framework for Managerial Decision-Making. -- John S. Storck and John C. Henderson _tCHAPTER 27 - The Leaders of Knowledge Initiatives: Qualifications, Roles and Responsibilities. -- Alex Bennet and Robert Neilsen _tCHAPTER 28 - The 7 C's of Knowledge Leadership: Innovating our Future. -- Debra M. Amidon and Doug Macnamara _tCHAPTER 29 - Trust and Knowledge Management: The Seeds of Success. -- Dianne P. Ford _tCHAPTER 30 - Why Knowledge Management Systems Fail; Enablers and Constraints of Knowledge Management in Human Enterprises. -- Yogesh Malhotra _tCHAPTER 31 - Identifying and Transferring Internal Best Practices. -- Carla O 'Dell and C. Jackson Grayson _tCHAPTER 32 - Strategic Knowledge Managing in the Context of Networks. -- Sven A. Carlsson Keyword Index _tVOLUME 2: KNOWLEDGE DIRECTIONS Preface Contributors to Volume _tPART V. TECHNOLOGIES FOR KNOWLEDGE MANAGEMENT _tCHAPTER 33 - Tracking the Role and Evolution of Commercial Knowledge Management Software. -- Eric Tsui _tCHAPTER 34 - Technologies for Knowledge Storage and Assimilation. -- Dan E. O'Leary _tCHAPTER 35 - Knowledge Processes and Meta Processes in Ontology-Based KnowledgeManagement. -- Steffan Staab, Rudi Studer and York Sure _tCHAPTER 36 - Knowledge Searching and Services. -- Susan Conway _tCHAPTER 37 - Technology for Acquiring and Sharing Knowledge Assets. -- Geoffrey P. Malafsky _tCHAPTER 38 - Technologies for Disseminating Knowledge. -- Paul Gray and Sean Tehrani _tCHAPTER 39 - Peer-to-Peer Knowledge Management. -- Ajana Susarla, De Liu, and Andrew B. Whinston _tCHAPTER 40 - Technologies for Knowledge Derivation: On-Line Analytical Processing. -- Dan Davenport and Mark Sena _tCHAPTER 41 - Knowledge Discovery and Data Mining. -- Chih-Ping Wei, Selwyn Piramuthu, and Michael J. Shaw _tPART VI. OUTCOMES OF KNOWLEDGE MANAGEMENT _tCHAPTER 42 - The Dynamic Capabilities of Firms. -- David Teece and Gary Pisano _tCHAPTER 43 - The Knowledge Chain Model: Activities for Competitiveness. -- Clyde. W. Holsapple and Meenu Singh _tCHAPTER 44 - Achieving Knowledge Management Outcomes. -- Carla O'Dell, Susan Elliot, and Cindy Hubert _tCHAPTER 45 - Exploiting Knowledge for Productivity Gains. -- Karl M. Wig and Adriaan Jooste _tCHAPTER 46 - Knowledge Management and Agility: Relationship and Roles. -- Rick Dove _tCHAPTER 47 - An Atlas for Knowledge Innovation: Migration from Business Planning to Innovation Strategy. -- Debra M. Amidon and Darius Mahdjoubi _tCHAPTER 48 - Valuing the Knowledge Management Function. -- Heather A. Smith and James D. McKeen _tCHAPTER 49 - A Guide for Measuring the Value of KM Investments. -- Susan Hanley and Geoffrey Malafsky _tPART VII. KNOWLEDGE MANAGEMENT IN ACTION _tCHAPTER 50 - Knowledge Management in Organizations: The State of Current Practice. -- Heather A. Smith and James D. McKeen _tCHAPTER 51 - Successful KM Implementations: A Study of Best Practice Organizations. -- Carla 'Dell with Farida Hasanali, Cindy Hubert, Kimberly Lopez, Peggy Odem and Cynthia Raybourn _tCHAPTER 52 - The Knowledge Strategy Process. -- Rob van der Spek, Josef Hofer-Alfeis, and Jan Kingma _tCHAPTER 53 - The Force of Knowledge: A Case Study of KM Implementation in the Department of Navy. -- Alex Bennet and Dan Porter _tCHAPTER 54 - From Inventions Management to Intelectual Capital Management at The Dow Chemical Company: A 100+ Year Journey. -- Sharon L. Oriel _tCHAPTER 55 - Driving Knowledge Management at Ford Motor Company. -- Dar Wolford and Stan Kwiecien _tCHAPTER 56 - Managing Intelectual Capital - via E-Learning - at Cisco. -- Thomas M. Kelly and Diane K. Bauer _tCHAPTER 57 - Transforming Theory into Fact: Hands-On Knowledge Management Initiatives Built on a Reinsurer's Pile of Junk. -- Arthur W. DeTore and Jennifer M. Balliet-Milholland _tCHAPTER 58 - Knowledge Flow through a Military Joint Task Force Operation. -- Mark E. Nissen _tCHAPTER 59 - Building a Knowledge Management Foundation at Microsoft Consulting Services. -- Susan Conway _tPART VIII. THE KNOWLEDGE MANAGEMENT HORIZON _tCHAPTER 60 - Knowledge Management Education: An Overview of Programs and Instruction. -- Steven Ruth, Nancy C. Shaw and Virgil Frizzell _tCHAPTER 61 - Evolving Business Forms for the Knowledge Economy. -- Verna Allee _tCHAPTER 62 - Designing the Knowledge Organization of the Future: The Intelligent Complex Adaptive System. -- Alex Bennet and David Bennet _tCHAPTER 63 - Commercialization: The Next Phase of Knowledge Management. -- David J. Skyrme _tCHAPTER 64 - The Convergence of Electronic Business and Knowledge Management. -- Clyde W. Holsapple and Meenu Singh _tCHAPTER 65 - The Curious Success of Knowledge Management. -- Alan S. Kay Keyword Index |
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_aGestão de Processo _914109 |
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_aNegócio _912060 |
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_912759 _aAdministração de Empresas |
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_aGestão da Qualidade _914078 |
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_967465 _aHolsapple, Clyde W. _eed. |
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