000			02432cam a2200325 a 4500
999			_c52409 _d52409
001			16518970
003			BR-BrENAP
005			20190211182022.0
008			101026s2011 njua b 001 0 eng
020			_a9780470917398 (hardback)
040			_aBR-BrENAP _bPt_BR
041			_aeng
082	0	0	_a658.4/038 _222
090			_a2.12 _bO233n
100	1		_aO'Dell, Carla S., _d1950-
245	1	4	_aThe new edge in knowledge : _bhow knowledge management is changing the way we do business / _cCarla O'Dell, Cindy Hubert.
260			_aHoboken, NJ : _bWiley, _c2011.
300			_axx, 236 p.
504			_aInclui bibliografia e índice
505			_tChapter 1 - Positioning Knowledge Management for the Future -- What is Knowledge Management? -- KM in a New context -- Primary directives -- Showcasing KM leaders -- Closing comments _tChapter 2 - A call to action -- Determine the value proposition -- Identify critical knowledge -- How knowledge should flow -- Getting buy-In -- Closing Comments _tChapter 3 - Knowledge management strategy and business case -- A framework for KM strategy development -- The Business case for KM -- Closing Comments _tChapter 4 - Selecting and designing Knowledge management Approaches -- A portfolio of Approaches -- Selecting KM Approaches -- Designing a KM Approach -- What Can go Wrong -- Portfolio example: Retaining critical Knowledge -- Closing Comments _tChapter 5 - Proven Knowledge Management Approaches -- Communities of practice -- Lessons Learned -- Transfer of Best Practices -- Closing Comments _tChapter 6 - Emerging Knowledge Management Approaches -- The promise of social computing -- Revealing New Facets of Information -- The New Generation of Self-Service: The Digital Hub -- The digital Hub at work -- Challenges and change Management -- Our Recommendations -- Case Examples -- Closing Comments _tChapter 7 - Working social networking -- Guidelines for enterprise social networking -- Closing Comments _tChapter 8 - Governance, Roles, and Funding -- Governance group -- KM core group -- KM design teams -- Investing in KM -- Balancing corporate and Business-Unit Funding -- Closing Comments _tChapter 9 - Building a Knowledge-Sharing culture -- Lead by example -- Brand Aggressively -- Make KM Fun -- Closing Comments _tChapter 10 - Measuring the Impact of Knowledge Management -- A portfolio of measures -- Measuring across the levels of maturity -- The power of analytics -- A KM Management system -- Closing comments _tChapter 11 - Make Best Practices your Practices -- Above and in the Flow -- Other principles -- So what do you monday morning?
650		0	_aGestão do Conhecimento _913120
650		0	_aAprendizagem Organizacional _912834
650			_a Tomada de Decisão _912404
650		0	_aRelato de Experiência _957025
700	1		_aHubert, Cindy.
909			_a201810 _bVinícius
942			_cG