000			01503cam a2200373 i 4500
999			_c74462 _d74462
001			18352924
003			BR-BrENAP
005			20230801112040.0
008			141029s2015 nyu b 001 0 eng
020			_a9781138891258
040			_aBR-BrENAP _bPt_BR
041			_aeng
090			_a351.73 _bD393n
100			_a Denhardt, Janet V. _92845
245	1	4	_aThe new public service : _bserving, not steering / _cJanet V. Denhardt, Robert B. Denhardt.
250			_a4.ed.
260			_aNew York: _bRoutledge, _c2015.
300			_axv, 256 p.
504			_aInclui bibliografia e índice
505			_tChapter 1. Public administration and the new public management --The old public administration -- The new public management -- Engaging the debate _tChapter 2. The roots of the new public service -- Democratic citizenship -- Models of community and civil society -- Organizational humanism and the new public administration -- Postmodern public administration -- The new public service _tChapter 3. Serve citizens, not customers -- Civic virtue and democratic citizenship -- Public service as an extension of citizenship -- The old public administration and client service -- The new public management and customer satisfaction -- The new public service and quality service for citizens _tChapter 4. Seek the public interest -- What is the public interest? -- The old public administration and the public interest -- The new public management and the public interest -- The new public service and the public interest _tChapter 5. Value citizenship over entrepreneurship -- A governance perspective -- The old public administration and the administrator's role -- The new public management and the administrator's role -- The new public service and the administrator's role _tChapter 6. Think strategically, Act Democratically -- Implementation in historical perspective -- The old public administration and implementation -- The new public management and implementation -- The new public service and implementation _tChapter 7. Recognize that accountability isn't simple -- The classic debate -- Administrative responsibility: to whom, for what? -- The old public administration and accountability -- The new public management and accounrability -- The new public service and accountability _tChapter 8. Serve Rather than Steer -- Changing perspectives on leadership -- The old public administration and executive management -- The new public management and entrepreneurship -- The new public service and leadership _tChapter 9. Value people, not just productivity -- Human behavior in organizations: Key Concepts -- Groups, culture and democratic administration -- The old public administration: Using control to achieve efficiency -- The new public management: using incentices to achieve productivity -- The new public service: respecting public service ideals _tChapter 10. The new public service and citizen engagement: Cases and recommendations -- What are the goals of citizen engagement? -- What is citizen engagement? -- Listening to the City: The rebuilding of New York -- Iowa's citizen-initiated performance assessment -- Civic engagement around the world -- Alternative approaches -- Choosing when and how to use citizen engagement tools _tChapter 11. Fifteen Years Later: Are We Rowing, Steering, or Serving? -- Does citizen engagement work? -- How have the values of the public interest, shared leadership, and collaboration fared? -- Has the reliance on market models of entrepreneurship and privatization decreased? -- Are we rowing, Steering, or Serving?
650		0	_aAdministração Pública _912768
650		0	_aAdministração Pública _zEstados Unidos _912768
650		0	_aServiço Público _912780
650			_a Interesse Público _911962
650		0	_aAccountability _913130
650			_a Governança _911938
700			_aDenhardt, Robert B. _916622
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
909			_a201812 _bVinícius
942			_cG