000			03106cam a2200361 i 4500
999			_c74470 _d74470
001			19523907
003			BR-BrENAP
005			20190701101211.0
008			170217s2017 mau b 001 0 eng c
020			_a9780674545540 _q(alk. paper)
040			_aBR-BrENAP _bPt_BR
041			_aeng
090			_a5.01 _bZ16w
100	1		_aZacka, Bernardo, _eauthor.
245	1	0	_aWhen the state meets the street : _bpublic service and moral agency / _cBernardo Zacka.
260			_aCambridge, _aMassachusetts: _bHarvard University Press, _c2017.
300			_axi, 337 p. _c25 cm
504			_aInclui bibliografia e índice
505	0		_tChapter 1. Street-Level Discretion _tChapter 2. Three Pathologies -- The Indifferent, the Enforcer, and the Caregiver _tChapter 3. A Gymnastics of the Self -- Coping with the Everyday Pressures of Street-Level Work _tChapter 4. When the Rules Run Out -- Informal Taxonomies and Peer-Level Accountability _tChapter 5. Impossible Situations -- On the Breakdown of Moral Integrity at the Front Lines of Public Service
520			_aWhen the State Meets the Street probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discretion and make decisions that considerably affect people's lives. By combining insights from political theory with ethnographic fieldwork as a receptionist in an urban anti-poverty agency, Bernardo Zacka shows us firsthand the predicament in which these public servants are caught up. Public policy consists of rules and regulations, but its implementation depends on how street-level bureaucrats interpret them and exercise discretionary judgment. These workers are expected to act as sensible moral agents in a working environment that is notoriously challenging and that conspires against them. Pressed to cope with the pressures of everyday work, they often and unknowingly settle for reductive conceptions of their responsibilities. Zacka examines the factors that contribute to this erosion of moral sensibility and what it takes to remain a balanced moral agent in such adverse conditions.--
650		0	_aAdministração Pública _xSegurança Pública _xEducadores Públicos _912768 _zEstados do Nordeste dos Estados Unidos
650		0	_aServiço Civil _zEstados do Nordeste dos Estados Unidos _920321
650		0	_aFuncionarios Publicos _zEstados do Nordeste Norte Americano _915672
650			_a Burocracia _912662 _zEstados do Nordeste dos Estados Unidos
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
909			_a201812 _bBeatriz
942			_cG