| 000 | 00560naa a2200181uu 4500 | ||
|---|---|---|---|
| 001 | 7831 | ||
| 003 | OSt | ||
| 005 | 20190211154329.0 | ||
| 008 | 021003s2005 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aHARRIS, Shane _94626 |
|
| 245 | 1 | 0 | _aRed tape carpet |
| 260 | _c2001 | ||
| 520 | 3 | _aAgencies are learning a thing or two from private companies about first-class customer service | |
| 773 | 0 | 8 |
_tGovernment Executive _g33, 12, p. 48-57 _d, 2001 _w |
| 942 | _cS | ||
| 998 |
_a20021003 _bCassio _cCassio |
||
| 998 |
_a20060518 _b1529^b _cQuiteria |
||
| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c7980 _d7980 |
||
| 041 | _aeng | ||