| 000 | 00581naa a2200181uu 4500 | ||
|---|---|---|---|
| 001 | 8065 | ||
| 003 | OSt | ||
| 005 | 20190211154359.0 | ||
| 008 | 021007s2005 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_aDEAN, Joshua _92777 |
|
| 245 | 1 | 0 | _aBetter business through customers |
| 260 |
_aWashington : _c2001 |
||
| 520 | 3 | _aCustomer relationship management is more than just fancy technology | |
| 773 | 0 | 8 |
_tGovernment Executive _g33 , 1, p. 58 _dWashington, 2001 _xISSN 00172626 _w |
| 942 | _cS | ||
| 998 |
_a20021007 _bCassio _cCassio |
||
| 998 |
_a20170111 _b1710^b _cAna |
||
| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c8213 _d8213 |
||
| 041 | _aeng | ||