000			01311naa a2200205uu 4500
001			8419
003			OSt
005			20190211154447.0
008			021119s2002 xx ||||gr |0|| 0 eng d
100	1		_aWAYHAN, Victor B _911216
245	1	0	_aISO 9000 certification : _bthe financial performance implications
260			_aOxfordshire : _bRoutledge, _cMarch 2002
520	3		_aISO 9000 certification has become an increasingly popular option for US firms seeking to improve their internal operations and competitive positions. The current study explores the relationshi between ISO 9000 certification and financial performance. Most research in this area has been limited, but also have been largely contradictory. In an attempt to reconcile t hese conflicting results, a multivariate, repeated measures research design was utilized. Our results indicate that ISO 9000 certification has a very limited impact on financial performance, as measured by return on assets, however this effect dissipates quickly over time
700	1		_aKIRCHE, Elias T _917707
700	1		_aKHUMAWALA, Basheer M _917708
773	0	8	_tTotal Quality Management _g13, 2, p. 217-231 _dOxfordshire : Routledge, March 2002 _xISSN 09544127 _w
942			_cS
998			_a20021119 _bLucima _cLucimara
998			_a20101029 _b1145^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c8565 _d8565
041			_aeng