000			01460naa a2200193uu 4500
001			8422
003			OSt
005			20190211154448.0
008			021119s2002 xx ||||gr |0|| 0 eng d
100	1		_aHUGHES, Adrian _94974
245	1	0	_aComparison of the 14 deadly diseases and the business excellence model
260			_aOxfordshire : _bRoutledge, _cMarch 2002
520	3		_aHow the European Business Excellence Model was developed from the American Malcolm Baldrige National Quality Award has been well reported. The Malcolm Baldrige National Quality Award in turn drew its inspiration from the Japanese Deming Application Prize. This study investigates the use of self-assessment and the Business Excellence Model, as pplied to the UK financial services sector, and evaluates its effectiveness in helping companies remove the deadly diseases and obstacles identified by Deming. The general conclusion is drawn that there is no significant difference between companies who have a low, medium and high score from self-assessment when measured against Deming's 14 points for manaement and that the use of the Business Excellence Model may not by itself remove fundamental barriers for improvement
700	1		_aHALSALL, David N _917712
773	0	8	_tTotal Quality Management _g13, 2, p. 255-263 _dOxfordshire : Routledge, March 2002 _xISSN 09544127 _w
942			_cS
998			_a20021119 _bLucima _cLucimara
998			_a20101029 _b1145^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c8568 _d8568
041			_aeng