000			01522naa a2200181uu 4500
001			8432
003			OSt
005			20190211154449.0
008			021119s2002 xx ||||gr |0|| 0 eng d
100	1		_aARASLI, Huseyin _9465
245	1	0	_aDiagnosing whether northern cyprus hotels are ready for TQM : _ban empirical analysis
260			_aOxfordshire : _bRoutledge, _cMay 2002
520	3		_aThis article discusses the Total Quality Management (TQM) philosophy of performance and receptiveness in some organizations. It also argues why TQM has not been diffusing among samll and medium sized labour incentive organizations and industries (SMEs) at the expected speed. In particualr, SME-type hotel organizations have to cope with high labour turnover, competition, seasonality challenges and some other threats resulting from their product characteristics, which are instangible, perishable, customer involved, timely and homongeneneous. Therefore, these hotels need some new, cheap, simple and logical toal quality approaches more than their production-incentive counterparts. Having benchmarked both 1999's TQM readiness data with 2001s, we have explored the fact that three-and five-star hoteliers' policies and implementations in northern Cyprus are still very unfamiliar with the TQM approach
773	0	8	_tTotal Quality Management _g13, 3, p. 347-364 _dOxfordshire : Routledge, May 2002 _xISSN 09544127 _w
942			_cS
998			_a20021119 _bLucima _cLucimara
998			_a20101029 _b1142^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c8577 _d8577
041			_aeng