000			01935naa a2200193uu 4500
001			8462
003			OSt
005			20231024134418.0
008			021120s2005 xx ||||gr |0|| 0 eng d
100	1		_910632 _a Thomas, John Clayton
245	1	0	_aCitizen Contacting of Municipal Officials : _bchoosing between appointed administrators and elected leaders
260			_c2001
520	3		_aAlthough citizen-initiated contacting of municipal bureaucrats has been the subject of extensive research over the past quarter century, their has been relatively little research on the contacting of municipal elected officials or on why citizens might contact elected officials instead of apointed administrators. This research explores that question by using survey data on citizen-initiated contacts with various elected officials and appointed administrators in Atlanta, Georgia. The findings suggest a several-part answer: First, citizens - in Atlanta anyway - usually prefer to contact city departments directly rather than through their elected officials, presumably because most contacts involve concerns about municipal services that a department must eventually address. Second, citizens contact both departments and elected officials for many of the same reasons; the most prominent reason is perceived problems with services. Third, the contacting of elected officials appears to be influenced by frustration with the bureaucracy (i.e., dissatisfaction with bureaucratic helpfulness when the bureaucracy is contacted) and also by ignorance of the bureaucracy (i.e., not knowing who to contract there). We conclude this article with a discussion of the possible implications of the findings for public administrators
700	1		_aMELKERS, Julia E _97034
773	0	8	_tJournal of Public Administration _g11, 1, p. 51-71 _d, 2001 _w
942			_cS
998			_a20021120 _bCassio _cCassio
998			_a20060619 _b1110^b _cQuiteria
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c8607 _d8607
041			_aeng