000			01553naa a2200181uu 4500
001			8521
003			OSt
005			20190211154503.0
008			021121s2002 xx ||||gr |0|| 0 eng d
100	1		_aRAHMAN, Shams-Ur _98719
245	1	0	_aA review of empirical research on total quality management using scale developing methods : _ban Australian perspective
260			_aOxfordshire : _bRoutledge, _cAugust 2002
520	3		_aOver the last decade, Australian researchers have ublished widely on various issues of quality management in the context of Australian businesses. Only a few recent studies have measured reliability and validity in the development of quality management constructs and scales through rigorous statistical techniques. In this paper, the quality management literature was surveyed for scale development efforts and four studies were identified. These studies were reviewed to identify the statistical techniques and methods being utilized to develop scales of measurement. Similarities and differences of techniques of scale development were pointed out and suggestions ae made for those who conduct future research and who evaluate it for possible publication. Although the number of published studies is small, they provide a baseline to which scale development efforts are measured in the future
773	0	8	_tTotal Quality Management _g13, 5, p. 635-649 _dOxfordshire : Routledge, August 2002 _xISSN 09544127 _w
942			_cS
998			_a20021121 _bLucima _cLucimara
998			_a20101029 _b1134^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c8666 _d8666
041			_aeng