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008			021121s2002 xx ||||gr |0|| 0 eng d
100	1		_aKANJI, Gopal K _917655
245	1	0	_aPerformance measurement system
260			_aOxfordshire : _bRoutledge, _cAugust 2002
520	3		_aThis paper explains the importance of measuring performance and presents the Kanji Business Excellence Measurement System (KBEMS). An overview of performance measurement reveals that traditional systems have several drawbacks and do not fully support business excellence. KBEMS overcomes some of the limitations of current performance measurement systems and responds to the main requisites of a good performance system. Its critera, which combine the fundamentals of Kanji's Business Excellence Model (KBEM) (see Kanji, 1998, 2002) and Kanji's Business Scorecard (KBS) see Kanji e Moura e Sa, 2002), will be presented in some detail and the methodology behind its development and application discussed. The performance measurement system proposed is the basis of a new certification scheme that aims to demonstrate that an organization is following the Critical Success Factors (CSFs) and developing adequate measurement methodologies to check progress and drive improvement. Kanji-certification is briefly discussed, which shows whetheran organization has in place a comprehensive and reliable perfonance measurement system, based on the CSFs of organizational excellence. Moreover, it demonstrates whether the organization its measuring performance not only from an internal perspective, but also from the views of its stakeholders. Finally, an example is presented that shows how KBEMS can be used to measure performance
773	0	8	_tTotal Quality Management _g13, 5, p. 715-728 _dOxfordshire : Routledge, August 2002 _xISSN 09544127 _w
942			_cS
998			_a20021121 _bLucima _cLucimara
998			_a20101029 _b1135^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c8678 _d8678
041			_aeng