000			01622naa a2200193uu 4500
001			8536
003			OSt
005			20190211154505.0
008			021121s2002 xx ||||gr |0|| 0 eng d
100	1		_aISAKSSON, Raine _95079
245	1	0	_aOn the use of process management in the Third World
260			_aOxfordshire : _bRoutledge, _cJuly 2002
520	3		_aThis paper discusses the use of Total Quality Management (TQM) in the Third World with a focus on Process Management. Existing examples from developing countries are mostly from emerging economies and very little is found from Syb-Saharan Africa (SSA). Looking into the strenght of TQM-drivers as a function of national indicators highlights possible reasons for the lack of TQM. Generally, the drivers are found to be very weak, especially in SSA, and give a low probability for management commitment. In order to test whether process management in a TQM-framework would be feasible, provided there was management commitment, a process view has been overlaid on the functional organisation of a cement plant in SSA. The performance of a more process-focused management is described in a number of case studies. The conclusion is that, technically, First-World process management could function and give good results, but that in practice this will seldom take place due to a lack of management commitment
700	1		_aWIKLUND, Hakan _911350
773	0	8	_tTotal Quality Management _g13, 4, p. 419-426 _dOxfordshire : Routledge, July 2002 _xISSN 09544127 _w
942			_cS
998			_a20021121 _bLucima _cLucimara
998			_a20101029 _b1136^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c8681 _d8681
041			_aeng