000			01158naa a2200181uu 4500
001			8545
003			OSt
005			20190211154506.0
008			021121s2002 xx ||||gr |0|| 0 eng d
100	1		_aSARGIACOMO, Massimo _99549
245	1	0	_aBenchmarking in Italy : _bthe first case study on personnel motivation and satisfaction in a Health Business
260			_aOxfordshire : _bRoutledge, _cJuly 2002
520	3		_aThis paper presents the findings and conclusions of recent exploratory research the author has guided in a huge Health Business. It concerns the first Italian bechmarking project on personnel motivation and satisfaction in the National Health Service. Data from the operators were collected through an through an auto-compilation questionnaire, and the paper shows firs the methodological approach chosen, and then depicts the results and the consequent therapies coherently with the issues raised in the survey
773	0	8	_tTotal Quality Management _g13 , 4, p. 489-505 _dOxfordshire : Routledge, July 2002 _xISSN 09544127 _w
942			_cS
998			_a20021121 _bLucima _cLucimara
998			_a20101029 _b1137^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c8690 _d8690
041			_aeng