000			01305naa a2200205uu 4500
001			8729
003			OSt
005			20220106163511.0
008			021128s2005 xx ||||gr |0|| 0 eng d
100	1		_aRUBESTEIN-MONTANO, Bonnie _99271
245	1	0	_aKnowledge management : _ba US. Social Security Administration case study
260			_c2001
520	3		_aKnowledge management can be a powerful tool for addressing the "graying of government" and other factors contributing to the loss of expertise in government organizations .This paper presents a case study of knowledge management at the U.S. Social security Administration and provides recommendations for how knowledge management might better protect valuable knowledge resources. A two-phase study was contucted of the Benefit Rate Increase/Premium Amount Collectible (BRI/PAC), a core process at the U.S. Social Security Administration , where critical knowledge is at of a working environment conducive to knowledge management promise to enhance performance of the BRI/PAC operation, at SSA
700	1		_aBUCHWALTER, Judah _918078
700	1		_918079 _aLiebowitz, Jay
773	0	8	_tGovernment Information Quarterly _g18, 3, p. 223-253 _d, 2001 _w
942			_cS
998			_a20021128 _bCassio _cCassio
998			_a20060628 _b1222^b _cQuiteria
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c8874 _d8874
041			_aeng