000			01533naa a2200217uu 4500
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003			OSt
005			20190211154558.0
008			021203s2002 xx ||||gr |0|| 0 eng d
100	1		_aVIADIU, Frederic Marimon _910987
245	1	0	_aDo quality consultants offer a quality service?
260			_aOxfordshire : _bRoutledge, _cSeptember 2002
520	3		_aBy the end of year 2000, more than 3800 Spanish companies had been ISO certified (ISO, 2001). Aiming for a quality certification is still the most extended practice leading to quality 80
520	3		_acontracted external consultancy services to help them implement quality system (Casadesus, 1998); Despite that, there is no clear evidence that consultancy contributed to enhancing the implementation of quality systems. In this article, we present empirical research on this issue, in a sample of Spanish companies. We use SERVQUAL methodology to study several factors: potential benefits obtained by customers of quality consultancy services, customers' perceived quality and benefits provided by the consultant, relationship between the quality of the consultant companies and their size and, finally, the cost of the quality consultant services
700	1		_aFA, Martí Casadesús _918136
700	1		_aSAIZARBITORIA, Iñaki Heras _918137
773	0	8	_tTotal Quality Management _g13, 6, p. 797-811 _dOxfordshire : Routledge, September 2002 _xISSN 09544127 _w
942			_cS
998			_a20021203 _bLucima _cLucimara
998			_a20101029 _b1148^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c9059 _d9059
041			_aeng