000			01743naa a2200205uu 4500
001			8916
003			OSt
005			20190211154559.0
008			021203s2002 xx ||||gr |0|| 0 eng d
100	1		_aTSEKOURAS, Kostas _910806
245	1	0	_aAdoption of a quality assurance scheme and its effect on firm performance : _ba study of Greek firms implementing ISO 9000
260			_aOxfordshire : _bRoutledge, _cSeptember 2002
520	3		_aAn analysis of 143 in the Greek manufacturing and service sectors reveals that adopters of ISO 9000 quality assurance schemes are larger companies producing intermediate goods, but less profitable and with higher leverage that their non-adopter counterparts. The effects of adopting an ISO 9000 scheme on firm performance and especially on certain dimensions of profitability are not significant in a period of 5-6 years after adoption. Evidence suggests that the adoption of an ISO 9000 quality assurance scheme, being a continuous process of improvement, is beneficial in the long term and does not necessarily improve financial ratios in the short term. Active support policies for the promotion and disseminatin of quality standards in the maufacturing and service sectors of Greece can be reconsidered and a more targeted policy should be implemented. Future research may be designed and implemented so that long-term and strategic effedcts of the adoption of the new ISO 9000:2000 standards are revealed
700	1		_aDIMARA, Efthalia _918139
700	1		_aSKURAS, Dimitris _918140
773	0	8	_tTotal Quality Management _g13, 6, p. 827-841 _dOxfordshire : Routledge, September 2002 _xISSN 09544127 _w
942			_cS
998			_a20021203 _bLucima _cLucimara
998			_a20101029 _b1148^b _cCarolina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c9061 _d9061
041			_aeng