000			01621naa a2200277uu 4500
001			8953
003			OSt
005			20191018062530.0
008			021204s2005 xx ||||gr |0|| 0 eng d
100	1		_aSKAATES, Maria Anne _910078
245	1	0	_aManaging relationship-driven competence dynamics in professional service organisations
260			_c2002
520	3		_aClient relations play a major role in the competence development of professional service providers. However mutually and particularity are also key concerns in providers' client relationships. There-fore four inter-linked frameworks for classifying relationship-related competence dynamics at the levels of the organisation, relationship, and network of relationships are pesented. The frameworks are illustrated in a case concerning fault diagnosis software projects undertaken by Finnish contractrual R&D provider VTT Electronics. Finally, suggestions are made concerning the use of the suggestions are made concerning the use of the frameworks by managers of professional service organisations to develop an increased understanding of their own client relatioship-specific competnence dynamics
650		4	_aServiço Profissional _918229
650		4	_912105 _a Competência
650		4	_aRelacionamento com o cliente _918230
650		4	_aMutualidade _918231
650		4	_aParticularidade _918232
650		4	_aContrato R&D _918233
650		4	_aGestão do Conhecimento _913120
700	1		_aSEPPANEN, Veikko _99791
773	0	8	_tEuropean Management Journal _g20, 4, p. 430-437 _d, 2002 _w
942			_cS
998			_a20021204 _bLucima _cLucimara
998			_a20140820 _b1049^b _ckarina
999			_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c9098 _d9098
041			_aeng