| 000 | 01260naa a2200193uu 4500 | ||
|---|---|---|---|
| 001 | 9124 | ||
| 003 | OSt | ||
| 005 | 20220111101907.0 | ||
| 008 | 021210s2005 xx ||||gr |0|| 0 eng d | ||
| 100 | 1 |
_96078 _aLewis, Michael |
|
| 245 | 1 | 0 |
_aEvolving forms of quality management in local government : _blessons form the Best Value pilot programme |
| 260 | _c2001 | ||
| 520 | 3 | _aThis article explores the relationship between Quality Management (QM) and Best Value. It investigates how well Best Value incorporates established QM practice and moreover, whether the framework has also encouraged any innovative QM developments. Conceptual and practice-centred models of local government service quality provide the structure to explore empirical evidence gathered from the Best Value pilot programme, with more specific reference to the Cumbria County Council case and a number of other shorter exemplars. The article concludes with reflection on the limitations of the study and a discussion of its managerial, governance and future a research implications | |
| 700 | 1 |
_94642 _a Hartley, Jean |
|
| 773 | 0 | 8 |
_tPolicy & Politic _g29, 4, p. 477-496 _d, 2001 _w |
| 942 | _cS | ||
| 998 |
_a20021210 _bCassio _cCassio |
||
| 998 |
_a20111025 _b1622^b _cGeisneer |
||
| 999 |
_aConvertido do Formato PHL _bPHL2MARC21 1.1 _c9265 _d9265 |
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| 041 | _aeng | ||